Laboratory – from crippling to smooth sailing
- Business owned and operated by an Engineer
- Owner tied to the business, working long hours, not able to take leave with family
- Significant impact on revenue and profit and potential damage to business reputation from safety and workers compensation claims, unfair dismissal, and poor performance.
The Results
- Stabilised workforce – turnover from 60% to 12.5% in 12 months
- Reduced recruitment spend by $20,000
- Improved employee satisfaction by 40%
- Increased revenue through productivity improvements
- Satisfied clientele
- Owner in control and able to take time out
The Approach:
- Hand over hand support to manage tricky employment issues = positive outcomes for all
- Implemented employment contracts, Policies & procedures = set expectations and ways of working
- Revised compensation systems = incentivised performance that generated revenue
- Established medical, recruitment and induction processes = the right people bought into the business and reduced safety risks and turnover
- Organisation restructure = streamline business operations & improve employee performance
- Coached and guided the owner = effective management and leadership of the team
- Established a performance and development process = productivity improvements
- Introduced effective communication channels = employee engagement
- Introduced Cultural pulse checks and routine of improvements = employee satisfaction
Based on the Gold Coast and Servicing Australia and New Zealand
For a confidential discussion contact Kim Arnel at
kim.arnel@peopleandkapability.com.au
People & Kapability
Burleigh Waters Qld 4220
0447 126 799
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