0447 126 799

Laboratory – from crippling to smooth sailing

  • Business owned and operated by an Engineer
  • Owner tied to the business, working long hours, not able to take leave with family
  • Significant impact on revenue and profit and potential damage to business reputation from safety and workers compensation claims, unfair dismissal, and poor performance.

The Results

  • Stabilised workforce – turnover from 60% to 12.5% in 12 months
  • Reduced recruitment spend by $20,000
  • Improved employee satisfaction by 40%
  • Increased revenue through productivity improvements
  • Satisfied clientele
  • Owner in control and able to take time out

The Approach:

  • Hand over hand support to manage tricky employment issues = positive outcomes for all
  • Implemented employment contracts, Policies & procedures = set expectations and ways of working
  • Revised compensation systems = incentivised performance that generated revenue
  • Established medical, recruitment and induction processes = the right people bought into the business and reduced safety risks and turnover
  • Organisation restructure = streamline business operations & improve employee performance
  • Coached and guided the owner = effective management and leadership of the team
  • Established a performance and development process = productivity improvements
  • Introduced effective communication channels = employee engagement
  • Introduced Cultural pulse checks and routine of improvements = employee satisfaction

Based on the Gold Coast and Servicing Australia and New Zealand

For a confidential discussion contact Kim Arnel at

People & Kapability
Burleigh Waters Qld 4220
0447 126 799

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